Customer Care
KEVMOR’S Customer Care aims to make shopping easier and worry free. For your information, we have detailed our store and website policies, you can view these by selecting one of the options below.
To talk directly with a staff member, please call (08) 9277 7177 or from outside Australia +61 8 9277 7177 WST
Alternatively, email us at; [email protected]
Ways to Pay and Order
Kevmor offers three ways to order and three ways to pay for products outside of our Belmont store.
Purchasing via our Secure Website
Whether just window-shopping or looking for something in particular, we have made browsing, searching and selecting items hassle free for our customers.
While you are on any page of our website, you can utilize the Search functions at the top right of our screen. You will be able to search by product group, brand or keywords as well as any combinations of these.
Once you’ve found something you think you might want to purchase, just click “Add to my Shopping Cart”. Your Shopping Cart will stay with you while browsing our store, displaying a running total at the top of your screen while you continue to shop.
We devised 6 quick steps to make purchasing online with KEVMOR easy.
1: Your order – can be adjusted anytime while you shop, just click on the shopping bag icon at the top of the screen.
2: Once you have made your selections, click on “Next Step: Shipping and Billing”.
3: Membership Sign In- if you are a member of the KEVMOR’S website, you can log in here to save yourself some time as your membership account will store your name, address and telephone details. If you are not a member just yet, just enter your email address then click on “Continue”. Your email address will only be used to send you your Order Confirmation.
4: Address Details- ensure that you have both your billing and delivery address details on hand, as well as your contact telephone number.
5: Payment and Shipping – ensure that you have your credit card handy to enter your card number, expiry date and security code, which are required to process your payment. Here, you will also need to select your Shipping Method. These charges include packaging and delivery via the service you have selected within Australia and are calculated on the average weight of your total purchase as well as its destination.
6: Receipt- once your card has been approved; a receipt page complete with an order number is presented as confirmation of your purchase. These details will also be sent in the form of a tax Invoice/receipt by email. A packing slip that outlines your code will also be included when your parcel has been delivered. The packing slip, however, will not contain pricing information.
Purchasing via Phone
KEVMOR’S staff can help you with any pre-purchase enquiries you may have, as well as take an order and arrange payment by Credit Card, Direct Deposit or Paypal. Our staff can be contact by:
Phone: (08) 9277 7177
Fax: (08) 9277 7700
Shipping Rates and Details
Please ensure your enter the correct delivery address as parcels which are returned to us undeliverable will incur in a re-despatch fee. Freight charges paid for the original dispatch are not refundable.
KEVMOR only delivers to addresses and post office boxes within Australia.
Your parcel will be delivered by Australia Post’s eParcel service, Australian air Express, TNT or Fastway Couriers during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-despatch. Freight charges paid for the original despatch are not refundable.
Even though at KEVMOR we take pride in the care we take with packaging all of our Internet and phone orders, sometimes accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, KEVMOR will provide instructions on how to return goods in appropriate manner. These details can be obtained either by:
Phone: (08) 9277 7177
Fax: (08) 9277 7700
Email: [email protected]
Returns Policy
For information regarding the return of good purchased in-store or online, please contact our Customer Service Department in one of the following ways:
Phone: (08) 9277 7177
Fax: (08) 9277 7700
Email: [email protected]
Please have your receipt or order number ready for all returns.