Delivery / Returns and Replacements

Delivery

* Free Delivery Australia Wide is available for ONLINE ORDERS over $100 (GST incl)

Please ensure you enter the correct delivery address as parcels which are returned to us undeliverable will incur a re-despatch fee. Freight charges paid for the original dispatch are not refundable.

KEVMOR only delivers to addresses and post office boxes within Australia.

WE DO NOT SHIP to parcel lockers without prior authorisation.

Want to ship to a parcel locker? 

Please contact sales@kevmor or phone  1 300 kevmor and ask how for further details.

For Deliveries OUTSIDE Australia, please email sales@kevmor.com.au and they will advise shipping costs.

Your parcel will be delivered by StarTrack eParcel service, TNT or Fastway Couriers during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-despatch. Freight charges paid for the original despatch are not refundable.

Even though we at KEVMOR take pride in the care we take with packaging all of our Internet and phone orders, sometimes accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, KEVMOR will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by:

Phone: (08) 9277 7177

Fax: (08) 9277 7700

Email: sales@kevmor.com.au

Returns and Replacements:

We want you to be completely satisfied with your purchase. You can return most items within 30 days of purchase for a refund. Your item must be unused and in the same condition that you received it unless faulty.

  • Returns must have a returns code attached, please contact us for your code number
  • Returns must be in the original packaging with all accessories to be eligible for a refund
  • Goods must be returned within 30 days of the original invoice date
  • Refunds will be credited back in full via the original payment method
  • Original shipping costs are non-refundable
  • Return shipping costs will be the responsibility of the Customer, excluding faulty or damaged goods.
  • Custom orders (eg cut to length items) are non-returnable (unless faulty or damaged)

  • Great Price
    Guarantee
  • All Products in
    Stock in Australia
  • Free Delivery
    Australia Wide*
  • Locally owned &
    operated for 39 years